Q. Am I guaranteed savings on my home phone bill?
A. Yes, you are guaranteed to save money against Eircom standard rates while generating funds for your nominated Club, school or county.

Q. Will I notice any disruption to my home phone service when I join Gaelic Telecom?
A. No, joining is done without any disruption whatsoever.

Q. Does my phone number or telephone line change?
A. No. There is no change to your phone number or your line.

Q. Are there any hidden charges with Gaelic Telecom?
A. Absolutely not. What you see is what you get.

Q. How long does it take to transfer to Gaelic Telecom?
A. It takes up to 10 days to transfer to Gaelic Telecom.

Q. Will I receive the same service that I get from Eircom?
A. Yes. You will still get the same service, if you have any problems with your service you should call our customer care team and they will attend to your problem. It is still Eircom who maintain your lines, so nothing changes.

Q. Will anyone need to visit my home or premises to transfer my line?
A. No, the transfer is seamless and is carried out by Gaelic Telecom along with your current telephone provider.

Q. What is DSFA Allowance?
A. DSFA is a telephone allowance scheme and offers customers free line rental allowance per month.

Q. What is the value of the allowance?
A. €21.40 ex vat - if you are billed monthly or €42.80 ex vat - if you are billed every two-months

Q. How do I receive this allowance?
A. You receive this allowance as a credit on your telephone bill.

Q. How do I apply for the DSFA if I am entitled to it?
A. You contact the Department of Social Welfare Office who will request that you fill out an application form. You then contact ourselves with your PRSI number and we will contact the Social Welfare, and apply the credit to your next invoice once confirmed that you are eligible to receive it.

Q. How do I contact the DSFA?
A. You can contact the Department of Social Welfare Office by calling 1890 50 00 00.

Q. Will I receive one bill for line rental & calls?
A. Yes, when your line is transferred you will only receive one bill from Gaelic Telecom.

Q. How do I change my direct debit details?
A. There are 3 ways that you can change your direct debit details with us.

1. Logon to your imagine account and change your direct debit details on line in the “Manage my account” section
2. Contact us on 1890 92 99 29
3. Download and complete a new direct debit mandate form and return it to:
   Gaelic Telecom Communications House, Barrow Street, Dublin 4.

Q. How often will I receive a bill?
A. Any new customer who joins Gaelic Telecom will receive a postal bill on a monthly basis.

Q. Can I get further information on what will be included on my bill?
A. For a full description of what will be included on your bill, please refer to our Bill Explanation (adobe pdf file - 754k).

Q. Who do I call for assistance?
A. If you need assistance please contact the Gaelic Telecom customer care team on 1890 929 929, where your call will be resolved by one of the customer care team.

Q. I get my line rental paid by the government (DSFA allowance) what will happen if I move my line to Gaelic Telecom?
A. No change. You will continue to receive your allowance in the same way; the only difference is that your credit is moved to your Gaelic Telecom account