• Total on your last bill
  This is a record of the amount of your last bill, any payments we have received from you along with any amount that remains outstanding.
  
  
• Payment in Advance for Line Rental
  This charge includes two months payment in advance for your phone line rental, the same as your previous supplier. If this is your first bill it may also contain a part month line rental charge. Don't forget - You've already paid the "part month rental" above to your last phone company, make sure they pay you back. If you are in receipt of the DFSA Allowance it will appear in this section.
  (Note: a part month payment occurs when you join our service during a month rather than the beginning of the month)
  
  
• Charges for Calls & Call Packs
  Gaelic Telecom call packs are billed in advance. If this is your first bill and you have selected call packs, then you will be billed for a part month & 2 months in advance. Review your voice packs along with the calls made outside your package on the next page of your bill. Teleservices which include premium rate numbers, 1550, 1530, 1890 etc are also detailed in this section.
  
  
• Charges for Broadband & Dial-Up
  These charges relate to your broadband and / or internet dial-up usage charges along with usage charges outside your broadband pack. Broadband packs are billed in advance. If you are a new broadband customer please ensure that you cancel your dial-up service with your old provider, you don't need to pay double. Also detailed in this section are additional charges related to your broadband / dial-up service, e.g., family protection, dsl modem rental etc.
  
  
• Charges for Additional Options
  Included here will be ancillary service charges such as call waiting, call answering, mobile barring, etc. These are services that you had with your previous supplier that automatically transferred to Gaelic Telecom. If you don't use these services, please call us and we will remove them. If you are being charged for a telephone handset and are no longer using it, please call us to have it removed.
  

Paying Your Bill
There are many ways to pay your bill. Please read over each option before choosing the right one for you.

• By Direct Debit – to set up your direct debit simply complete the mandate and return to:
  Direct Debits, imagine, Communications House, Barrow Street, Dublin 4. If you need to change your direct debit details with us, visit out ‘Any questions’ section to find out how.
  
  
• By Credit Card / Laser Card – call us on 1890 92 93 95 and have your account details to hand and we
  will process your payment.
  
  
• Bank – you can pay your bill at your bank branch, over the phone or online. You will need to provide your
  bank with your imagine account number. Please allow 4 working days for your payment to reach us.
  
  
• At any Post Office – call to any post office and present this bill with your payment. Please remember that
  this option takes 5 working days to reach us.
  
  
• By Post – detach the bottom part of this bill and post together with your cheque or postal order made
  payable to: imagine, Accounts Payable, Communications House, Barrow Street, Dublin 4

Please note – we do not accept cash by post and accept no responsibility for cash payments sent by post.

Contact Us
If you want to contact us, please be ready to quote your account number. This allows us deal with your query as quickly as possible. In the meantime if you would like to review your account online please log on to the Gaelic Portal at mygaelictelecom.ie

• Customer Care
  Tel. 1890 929 929
  Email. care@gaelictelecom.ie
  
  
• Payment Queries
  Tel. 1890 929 931
  Email. payments@gaelictelecom.ie
  
  
• Sales
  Tel. 1890 929 292
  Email. sales@gaelictelecom.ie
  
  
• Broadband Support
  Tel. 1890 92 90 03
  Email. support@gaelictelecom.ie